NC #430

New Clients 

• We ask all new clients arrive 15 minutes prior to your scheduled appointment. This gives your Massage Therapist time to review your health history, address any concerns you may have, discuss treatment goals, and ensures maximum time on the table. 

Existing Clients

• Current clients please arrive no more than 10 minutes prior to scheduled appointment. 

*For the safety of our staff and clients the clinic doors remain locked at all times when our Massage Therapists are in a session. 

Well, that depends. All insurance companies are different, it is best to call your insurance to find out if they cover manual therapy. We currently only bill Medicaid insurance directly at this time, but we are more than happy to provide the documentation for you to get reimbursed. 

• Physician referral and prior authorization required for Medicaid Patients. 
• Personal Injury claims and workman's compensation claims are accepted on a case-by-case basis prior authorization is required. 
• We do accept HSA and FSA payments. 

Yes, absolutely it is not appropriate to get a massage when you are sick. Getting a massage when your body is already trying to fight off an illness, could actually exacerbate the symptoms, prolong the healing process, and will make you feel worse.  This is especially true if you are contagious and therefore could spread your illness to the Massage Therapist or other clients and although some may think Massage Therapists have superpowers, we are not immune so please stay home, get some rest, let your body fight whatever you have going on and we can reschedule for a later date.

Pre-Payment is required for all appointments because when you book your appointment, you are holding a space on our calendar that is no longer available to our other clients. Our time is valuable, and appointments are in high demand. Requiring Pre-payment cuts down on No Shows and ensures clients will follow our cancellation policy. If cancellation is necessary, we require that you call at least 24 hours in advance.  Advanced notice will allow another client access to that appointment time.

Our full cancellation policy is located under scheduling at the bottom of the page. 

It is very import for your therapist to know this to come up with the proper treatment plan, occupation related Musculoskeletal Disorders are very common and can be the cause of your pain and discomfort. 

No, no matter what type of massage you receive, you’re in charge of how much you undress during your session. Talk with your therapist before your massage and specify the areas of your body on which you want them to work, and which to avoid. You will be draped during your session and your massage therapist will only expose the parts of your body they’re working on. 

No, your therapist will gladly play any type of music you prefer all you have to do is ask. If you want to jam out during your session, we are all for it. Music selection must be within reason of course! 

It's usually best to close your eyes, lie back and relax into the massage. But it's totally up to you. Be sure to speak up if you are uncomfortable, experiencing any pain, or if you would like the massage changed in any way. Massage is intended to make you feel better, your therapist would much rather you speak up and tell them what is not right than keep quiet and not enjoy your experience. Keep in mind this is a medically focused clinic so your therapist may ask for feedback throughout the treatment. 

This is quite common. Therapeutic massage techniques tend to be more intense than a spa type massage and puts the muscles through a much more vigorous "workout" than most people realize. The act of massaging the muscles stretches them, encourages blood to flow more efficiently, and stimulates them to work at an optimum level over the long term. This is something new for the muscles to adjust to similar to soreness after starting a new workout routine. 

*Soreness should only last for 2 days.